Banque Postale real estate loan in 2021: what are the opinions?
Banque Postale real estate loan in 2021: what are the opinions?

๐Ÿ’ก Key info

A subsidiary of La Poste Group, La Banque Postale is a public bank created in 2006. It inherited the financial services of La Poste and also defends the values โ€‹โ€‹of services to the general public.

Its status is unique in the French banking sector because it offers a range of financial and savings products accessible to all and has many branches located in the majority of French cities.

Since the appearance of online banks, La Banque Postale has developed its digital offer, in particular by offering a mortgage loan simulation tool.

If La Banque Postale is a bank recognized by the French, the opinions on the real estate loan at the Postal Bank can be shared as a whole. If the choice of loan offers seems interesting, some sometimes point to the quality of customer service and online services.

Opinion on the Banque Postale real estate loan

Banque Postale mortgage loan conditions in 2021: what are the opinions?

Here is a table summarizing the Banque Postale mortgage offer (August 2021):

Conditions of the Postal Bank real estate loan
Average real estate rate From 1.30% (over 20 years)

Duration of the loan

from 2 to 25 years old



Application fees

0.80% of the capital borrowed, with a minimum of โ‚ฌ100 and a maximum of โ‚ฌ1,000 or โ‚ฌ1,250 for several loans.

Opening a current account

No domiciliation clause in the contracts. Annual account maintenance fee of โ‚ฌ14.40.

Amount of mortgage

100% of the operation. The contribution is not compulsory depending on the loan, but recommended.


Possible with indemnities (provided for in the special conditions) capped at 3% of the capital remaining due for partial or total reimbursement.

Postponement or modulation of deadlines

No report.

Modulation possible:

  • up from +5% to +30%;
  • downwards with a minimum of โ‚ฌ15 and a maximum of โ€“ 10%;
  • no charge for modulation;
  • 12 month minimum period between 2 modulations.

Type of property financed

1st purchase, rental investment, construction project, second home, financing of work.

Online simulator

Yes: online loan simulation tool.

Response time

Fast for online simulation. Otherwise the deadline for a mortgage from La Banque Postale is about 15 days.

Borrower insurance

Yes: Death, Total and Irreversible Loss of Autonomy, Total Temporary Disability and Permanent Disability.

Insurance delegation

Yes, if the contract offers an equivalent level of guarantees.

Customer reviews on the Banque Postale home loan

The opinions of La Banque Postale customers may appear to be a little mixed. The values โ€‹โ€‹of Le Groupe la Poste and the presence of many agencies in the field appeal to older generations. On the other hand, some new customers have the feeling of observing some malfunctions at the branch counters and seem less satisfied with the online services.

Positive reviews

Customers are satisfied overall, they feel that Banque Postale is a serious bank which offers a wide choice of financial solutions adapted to all profiles. Its status as an institutional bank reassures customers loyal to La Banque Group.

Its many agencies spread throughout France make it a local bank who knows how to meet customer expectations: it is easy to go to a post office to deposit a check or make an appointment with an advisor.

La Banque Postale offers a wide choice of mortgages and the opinions on the proposed solutions are positive. The bank has been able to develop its digital offer to satisfy a younger clientele, who uses new technologies to take out their mortgage. The possibility of carrying out a simulation of its borrowing capacity in a few clicks on the website is highly appreciated by this clientele.

Customers also appreciate being able to carry out their banking transactions online and to benefit from a practical mobile application, despite some malfunctions.

Negative reviews

Negative remarks from La Banque Postale customers are mainly focused on customer service and in particular the telephone platform: a wait considered a bit long, answers that some sometimes consider unsuitable, etc. The professionalism of the staff of certain post offices is also sometimes highlighted.

The average of La Banque Postale customer reviews on specialized sites is 3 stars out of 5.

Be careful, however, because the opinions of customers who testify on the web are often those of dissatisfied people who need to express themselves. On the other hand, satisfied customers very rarely express themselves, so it is advisable not to refer only to online reviews.

๐Ÿ‘ Positive Reviews

  • Accessible to all profiles
  • Post offices everywhere in France
  • Wide range of banking products

๐Ÿ‘Ž Negative reviews

  • Difficulties reaching customer service
  • An image that may seem "aged"
  • Financial products estimated to be more expensive than online banks

Banque Postale home loan: the opinion of Credit Guide

La Banque Postale offers a fairly comprehensive range of financial solutions and home loans accessible to your profile and your needs. It is possible to modulate your deadlines according to the evolution of your professional situation.

Compared to other banks, these prices are correct and it offers a multitude of banking services and products. La Banque Postale is a citizen bank that is accessible to people with low incomes or those excluded from the banking system. It is a local bank with many branches throughout the territory.

Some note points for improvement, particularly in the skills of staff in some post offices, the excessively long wait at the counter and the opening hours that are not suited to people who work during the day.

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